IT Desk Support Specialist
San Francisco Bay Area
POSTED ON
September 8, 2025
DEPARTMENT
IT

The IT Desk Support Specialist reports to the Director of IT and is responsible for ensuring that Herrero Builders’ office and field teams have reliable, secure, and efficient technology tools to perform their work. This role focuses on first-line IT support, Microsoft 365/Azure/Intune administration, and desktop troubleshooting, while also providing onsite support at construction jobsites. The ideal candidate may be based in Sand Francisco or the East Bay, with either SF or Walnut Creek as their primary office with travel to the other office as needed. Over time, the role will offer flexibility for limited remote work. The specialist will be a key partner in keeping our systems running smoothly, enabling project teams to stay productive, connected, and focused on delivering successful projects.

RESPONSIBILITIES

To achieve success at Herrero Builders, we expect certain behaviors that are aligned with our core ideologies that will allow the IT Desk Support Specialist to perform the following tasks: 

  • provide first-line IT support to office and field staff, ensuring minimal downtime and seamless technology use
  • troubleshoot and resolve hardware, software, and network issues for desktop and mobile devices
  • manage and support Microsoft 365, Azure, Entra, and Intune environments, including account provisioning, security compliance, and device management
  • coordinate with project teams to set up IT systems at new jobsites and maintain connectivity throughout construction
  • document and track support tickets, solutions, and recurring issues to drive continuous improvement.
  • provide onsite IT support at job locations 
  • manage IT equipment life cycle
  • collaborate with team members and external vendors to escalate and resolve advanced technical issues
  • support cybersecurity awareness and enforce company IT policies and standards
REQUIREMENTS
ABOUT YOU

The ideal candidate will possess characteristics that we believe are necessary for success:

  • Analytical – ability to observe, research, think critically, to uncover facts and develop effective solutions
  • Positive Attitude – always pushing forward, sees the silver lining
  • Reliable - punctual, accountable for words and actions
  • Collaborative - work well in groups, communicate effectively, and build strong relationships with others
  • Communicate in a timely manner – day to day open communication with the team
  • Innovative - introduce new processes, ideas, methods, and open to new ideas from others
  • Active Listener - ability to listen, not just hear, and know the difference; listen to what people say to you without prejudice
  • Performer – demonstrated ability to deliver results and outcomes
  • Smart – intelligence and social awareness needed
  • Hungry – take initiative and responsibility of tasks and eager to learn new systems and processes
WHY HERRERO

At Herrero, we are obsessed with finding great people to help us lead and transform the construction industry. We are all about LEAN and we've made it our mission to discover and deliver value better than anyone—we are in fact obsessed with it. If this excites you more than it scares you, we definitely want to hear from you. Our hiring is based first and foremost on our core values. Yes, experience matters too but not at the expense of our core values. Alignment with our culture and core values is the first step in building a success career at Herrero. Below you'll find a list of our current positions. If you don’t see a role that fits your background, we still want to hear from you! Please submit a General Application.  

San Francisco Bay Area
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